KeyBiz369 is an ecommerce platform that provides customers a gateway for you, the Buyer, to purchase goods and services from third party sellers worldwide. All goods and services purchased from third party sellers located in Australia via our gateway are governed by Australian Consumer Law. For purchases from third party sellers located in other countries, the Consumer Law of that third party seller’s country applies.

If you need to return an item or obtain a refund for an item that was sold and fulfilled by a third-party seller on KeyBiz369 you will need to contact the seller and arrange for the return of the item and/or refund for the purchase of the item directly with the seller. Before placing an order with a third-party seller, we encourage you to familiarise yourself with that particular seller’s Refund/Returns Policy.

Viewing a third-party seller’s return policy.

To learn more about a seller’s Returns Policy, when you’re on a page listing different sellers who are offering a particular item for sale, click on a seller’s name and view their Feedback, Returns & Refunds, Shipping Policies, Contact Details, Help etc, to familiarise yourself with the seller and to assist you in deciding whether or not to go ahead with your order.

Please note that any Australian seller’s Return Policy applies in addition to, and does not limit, other rights and remedies you may have under the Australian Consumer Law.

How to return items to a third-party seller.

We recommend the following when returning an item:

· If you return items in which you’ve saved personal information, such as laptops, cameras, or other electronic devices, you must erase this information completely before sending the product back to the seller.

· To ensure the safe return of the merchandise, please package your item with care and use a trackable, signed-for, delivery service.

Refunds

When you purchase an item from a seller, KeyBiz369 charges your credit card and passes on payment, less a commission, to your seller. For you to secure a refund equivalent to your initial purchase price and delivery costs, your seller must request a refund of that commission from us. We provide all our third-party sellers with instructions on how to request that commission refund from us.